Requirements Elicitation and Facilitation Techniques

Duration - 2 Days
Available - On Site at Your Location and in Open Enrollment Schedule
 
 
Overview
 
This seminar focuses on key elicitation techniques for gathering requirements and critical facilitation skills for leading requirements meetings. The seminar provides best practices for using practical tools in the BA toolkit including surveys, sampling, observation, structured brainstorming, problem definition, use cases and a "magic' list of questions every business analyst should own. Participants also take home proven approaches, tips and techniques for facilitation formal and information elicitation meetings.  The seminar also includes valuable information about successful requirements documentation - knowing how much information is enough. 
 
Agenda
 
First Things First
 
  • What’s a requirement?
  • Different types of requirements
  • Industry perspectives and statistics
  
Getting Good Requirements
 
  • Foundation elements for getting good requirements
  • Important analyst skill sets
  • Common requirements problems
  • Characteristics of good requirements 
 
Requirements Elicitation and Analysis Techniques
 
  • Elicitation and analysis checklist
  • Stakeholder identification
  • Meetings and interviews
  • Surveys
  • Sampling
  • Observation
  • Structured brainstorming
  • Problem definition and analysis
  • Use cases
 
Asking Better Questions
 
  • Structuring the elicitation meeting
  • Understanding the psychology of questions and interviews
  • Understanding the different types of questions and their uses
  • Turning weak questions into strong questions
  • Questions for eliciting functional requirements
  • Questions for eliciting non-functional requirements
  • Getting the customer to say more
  • Techniques for active listening
  • Building your question repository
  • How to practice forming better questions
 
Guidelines for Facilitating Requirements Meetings
 
  • Formal and informal elicitation forums
  • 10 steps to effective elicitation meetings
  • Facilitator roles and responsibilities
  • Identifying needs vs. wants
  • Meeting ground rules and facilitation techniques
  • Techniques for achieving consensus
  • Guidelines for facilitator interventions
 
Requirements Documentation Techniques
  
  • How much information is enough?
  • Guidelines for writing clearer requirements
  • Measuring readability
  • Techniques for expressing complex business rules
  • Decision tables
  • Decision trees