Process Modeling Essentials

Duration - 2 Days
Process Modeling for Business Analysts Version - 3 Days 
Available - On Site at Your Location - Get a Quote
 
 
Background
 
Process modeling is a set of analysis and design techniques used by business people and analysts for many reasons.  Among those reasons are:
 
  • The drive to manage and continuously improve quality through managing and improving processes (Business Process Management (BPM), Six Sigma, Lean, ISO Quality Certification, Total Quality, and others)
  • As a baseline for quality audits
  • As a baseline for establishing metrics and measuring quality
  • For strategic and tactical planning
  • For training and systems documentation
  • To support systems development efforts to automate processes (understanding the current business process environment (the real world, "as-is" situation) to business process models (the requirements for the improved manual and automated processes in the "to-be" system) 
  • Enterprise Analysis efforts to understand the business, identify opportunities to support the business, and build business cases for a project proposals
 
Objective 
 
This seminar provides the concepts, specific techniques and practices in modeling business processes.  The seminar is focused on the concepts and techniques used by the business in managing their own processes and working with Business Analysts during the requirements stage of systems development projects.
 
Participants will be learn to effectively model their processes manually or by using a process modeling or drawing tool.  Note: this course is independent of any specific tools, but the concepts can be applied using any of them. Participants will complete exercises manually to practice the concepts presented in the seminar.
 
Who Should Attend
 
This seminar is intended for anyone who manages, improves, develops or documents their business processes or who works with a systems development project team to document requirements.  Business analysts, designers and project managers who want a basic understanding of how to correctly and effectively model processes for a variety of reasons will also benefit from this course. Project managers also benefit from this course as they learn what must be done to ensure complete and correct process requirements.
 
What You Will Learn 
 
During this course you will gain the skills and knowledge to:  
 
  • Understand the value of process models in understanding, managing, and improving processes
  • Define process terminology, modeling concepts, and modeling techniques
  • Recognize different kinds of process models that can add value to business
  • Read process maps, the most commonly used type of process model
  • Effectively carry out the steps and techniques used to build process maps
  • Document process properties
  • Assure accuracy and completeness of a process map
  • Measure and improve business processes
  • Support Business Process Management (BPM) using enterprise process models
 
Agenda
 
Introduction
 
  • What is process modeling? Who models processes? What are the benefits and the many reasons we create and use them?  
  • What is process ownership?
  • What is continuous process improvement?
  • What is Business Process Management (BPM) and why would an organization do it? 
 
Process Modeling Concepts
 
  • Definitions of process terminology 
  • Different types of process models (a brief look) and when you would use each
  • Business processes vs. computer processes that manage data
  • Different views of a process
  • Techniques used during process modeling 
 
Effective Process Mapping
 
  • The diagram notation
  • Process properties
  • The steps of process modeling
  • Process elicitation methods and tips 
 
Process Confirmation
 
  • Analysis, validation and verification
  • Linking business rules 
  • Process review tips
  • Looking for defects 
 
Process Improvement
 
  • Process metrics
  • Process improvement
 
Process Modeling in Enterprise Analysis  
 
  • Process Architecture Models
  • Business Process Management (BPM)
 
Wrap-Up