Business Analyst Guide to Managing Stakeholders

Registration Fee: $179.00 per person

Team Registration Fee (3 or more attendees): $149.00 per person

Duration - 2 Hours
Format - Live, interactive lecture delivered via Webex with consultative responses to participant questions.

As a business analyst, stakeholders are your source and receivers of requirements. To elicit requirements and manage the requirements process you need to have a good understanding of who your stakeholders are. What are their interests? How are they impacted? What influence do they have? What is the best way to communicate with them and manage their expectations? 
In this two hour seminar, we will address several stakeholder challenges, and will give the tools and techniques to help you in getting these questions answered. 
1. Stakeholder Fundamentals
  • What Is a Stakeholder?
  • Stakeholder Analysis
  • Roles and Sample Classifications
  • Stakeholder Maps
  • Activity: Identify Stakeholder Roles
2. Stakeholder Challenges
  • Closing the Gap
  • Keeping Stakeholders Involved
  • Turnover: When a Stakeholder Changes
  • Conflicting Priorities
  • Getting What You Need
  • Conflicting Roles
3. Building Trust
  • Trust: Why Is It Important?
  • Quickly Building Trust
4. Stakeholder Situations: How would you respond?
Eugenia C. Schmidt, PMP, CBAP, PBA is a senior PESG faculty member, course director for PESG's Business Architecture curriculum, PESG's Project Management curriculum and our Managing Offshore Work curriculum. She has successfully managed global multi-vendor projects in the technology and training industries through professional service delivery, project management and training delivery. She is adept at managing, working and training in a virtual environment. She is an expert in outsourcing, risk management, project management, information systems, lifecycle methodology and project recovery. 
Live, interactive lecture delivered via Webex with consultative responses to content-specific discussions. This seminar is presented at a high level of discussion - if you are looking for "drill down" hands on training in developing business architecture, consider our Build and Leverage a Business Architecture seminar available in open enrollment public/virtual classroom seminars and on-site at your location.
Registration Details
Scheduled - Sessions are conducted either 
1:00 pm - 3:00 pm, Eastern Time (New York)
10:00  am - Noon, Eastern Time (New York)
Duration - Approximately Two Hours
Registration Fee - $179.00 US per person
Teams of 3 or more - $149.00 US per person
Access - The seminar is delivered using Cisco Webex Meeting Center. When you join the online meeting using the link provided in a confirmation email, you will be asked to either phone a US toll number or connect using a computer head set. If you phone in to the audio conference using the toll number provided, long distance toll charges will apply. If you connect using a computer head set with microphone (VOIP), no toll charges will apply.
Registration Policy
Registration fee is non-refundable. Student substitutions may be made at any time prior to the start of the seminar. If you are unable to attend, you may view the recording of the session missed within 15 days. 
Group Training
Also available on demand for individuals, small teams and large groups. Contact Chuck Black for more information on scheduling a private, on demand presentation and group discounts.