Collaborative Consulting Skills for Business Analysts and Project Managers
Managing expectations, managing communications, building trust and managing conflicting needs.
Registration Fee: $795.00 per person
Team Registration Fee (3 or more attendees): $695.00 per person
- Proactively manage conflicting forces using the Consultant Communities Model.
- Utilize the Professional Service Framework to identify appropriate deliverables, skills and tools needed to proactively manage a service delivery project.
- Analyze stakeholders and manage their expectation utilizing an expectation management strategy.
- Applying the right technique to the job.
- Frameworks for Consulting
- Managing Expectations
- Consultative Techniques
- PSF Phases and Deliverables
- Qualify the Need and Opportunity
- Recommend and Agree
- Manage and Deliver
- Transition and Support
- Value of Networks
- Cultivating Relationships
- Consultant Community Members
- Using the CCM as a Tool for Communications
- Developing Your Professionalism (Emotional Intelligence)
- Starting with Stakeholder Analysis
- Between Project Life Cycle Phases
- Using Control Management Plans
- Creating and Applying the Expectations Management Strategy (EMS)
- Continually Improving the EMS and Building Trust
- Preparing for Your Session
- Stakeholder Analysis
- Ground Rules
- Charters
- Agendas
- Techniques to Manage the Process
- Managing Participation
- Problem Solving
- Conflict
- Handling Difficult Situations
- Selecting the Right Techniques
- Consultative Techniques Overview (Problem Identification, Root Cause Analysis, Scope Definition, Solution Generation, Prioritization, Decision-Making, Estimating)
- Selecting the Right Technique for the Job
- Real-Life Scenarios
- Documenting Results
Open Enrollment Seminar Schedule
PESG Digital Learning - Entirely Online - Available 24/7
Business Analyst Guide to Agile Practices
BA/PM Guide to Understanding Business Architecture
Build and Leverage Your Business Architecture
Producing Effective Requirements
A Master Class in Business Analysis
Collaborative Consulting Skills for Business Analysts and Project Managers
Business Analyst Guide to Managing Stakeholders
Business Analyst Guide to Use Cases
Business Analyst Guide to Asking Better Questions
Business Analyst Guide to Data Modeling
Business Analyst Guide to Process Modeling
Data Modeling Essentials - How to Read, Use and Create Data Models