Business Analyst Guide to Introversion and Extraversion

Chatterboxes and Cave Dwellers: Demystifying Introversion and Extraversion

Registration Fee: $89.00 per person

Team Registration Fee (3 or more attendees): $79.00 per person

Available - Private, Live Interactive Sessions Available on Demand 
Duration - 1 Hour

The introvert/extravert dynamic is complex. Introverts and extraverts typically exhibit significant differences in behavior, interaction preferences and work style. And the two often differ in what, when, and how they communicate. Such differences often lead to frayed nerves and ruffled feathers. Worse, they can create misunderstandings, reduced productivity and flawed results. These differences pose challenges in the software/IT industry because introverts are represented out of proportion to their numbers in the general population, yet a large proportion of their customers and management (and, of course, some of their team-mates) are extraverts.
Business analysts face the challenges associated with these behaviors on almost every project. This one-hour online seminar is for BAs and everyone else who wants to better understand introversion and extraversion and its implications in the workplace. We’ll take both a serious and a light-hearted look at the introvert/extravert dynamic.
  • Gain a deeper understanding of introversion and extraversion
  • Dispel the damaging misconceptions about introversion and extraversion
  • Understand the positive and negative perceptions introverts and extraverts have of the other – and how to use this information to your advantage
  • Become aware of what introverts and extraverts would most appreciate from the other
  • Learn techniques for working more effectively with your introverted and extraverted colleagues
Intended Audience
  • Business Analysts, other individuals and teams who would like to better understand this perplexing aspect of our personality
  • Introverts who are challenged in working with extraverts
  • Extraverts who are challenged in working with introverts
  • Managers, executives and all others who would like advice on managing or interacting with introverted or extraverted staff
One hour in duration with live, interactive lecture with consultative responses to content-specific discussions.
Naomi Karten is a senior faculty member of PESG. Her background includes a B.A. and M.A. in psychology and extensive corporate experience in technical, customer support and management positions.
Naomi has presented seminars and keynotes to more than 100,000 people internationally who want to work more effectively with their customers and with each other. Her seminars, books and newsletters have helped organizations and groups seeking to:
- Improve customer satisfaction
- Manage change
- Enhance teamwork, and
- Strengthen communications and presentation skills
She is the author of several books and ebooks, including:
How to Survive, Excel and Advance as an Introvert, a guide for both introverts who want to succeed in an extraverted work and extraverts who would like to better understand their more introverted colleagues

From Panic to Poise: Presentation Skills for Technical Professionals - Expert advice for technical professionals looking to improve their presentation skills - Coming Soon
Changing How You Manage and Communicate Change: Focusing on the Human Side of Change, which offers ideas, guidelines, advice to help you implement change with less turbulence and in a way that respects those affected
Communication Gaps and How to Close Them, which provides strategies and guidelines for improved communication in such contexts as building strong relationships, delivering superior service, fostering effective teamwork, and managing change
Managing Expectations: Working With People Who Want More, Better, Faster, Sooner, NOW!, which offers a serious, lighthearted look (yes, both!) at policies and practices for successfully managing expectations in the workplace
How to Establish Service Level Agreements, a handbook based on more than a decade of experience providing SLA consulting and seminars internationally and which is designed to help you avoid the flaws and failures so many organizations experience
Registration Details
Schedule - 1:00 pm, Eastern Time (New York)
Duration - One Hour
Registration Fee - $89.00 US per person
Teams of 3 or more - $79.00 US per person
Access - The seminar is delivered using Cisco Webex Meeting Center. When you join the online meeting using the link provided in a confirmation email, you will be asked to either phone a US toll number or connect using a computer head set. If you phone in to the audio conference using the toll number provided, long distance toll charges will apply. If you connect using a computer head set with microphone (VOIP), no toll charges will apply.
Registration Policy
Registration fee is non-refundable. Student substitutions may be made at any time prior to the start of the seminar. If you are unable to attend, you may view the recording of the session missed within 15 days. 
Group Training
Also available on demand for individuals, small teams and large groups. Contact Chuck Black for more information on scheduling a private, on demand presentation and group discounts.